Troubleshooting Offline Devices

Gateway

If you are using a gateway, make sure the gateway is in an optimal location

1. Away from objects that can block the signal like metal or thick walls like brick walls.
2. Move the gateway/antenna as high as possible, for example up on a shelf.

Building Monitor

1. If the building monitors are in a pit or in a utility room the first step is to get the antenna node (black or gray box with the antenna) as high up as possible.
1. Leaving the box on the bottom of the pit or near the floor will guarantee it does not connect.
2. If the device still does not connect, there are upgraded antenna options. Contact NOWi with a picture of the water meter pit lid and we can send over the options.